At a glance
- Workplace
- Hybrid
- Location
- Sydney
About Diligent Corporation
- Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
- At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
- Learn more at diligent.com or follow us on LinkedIn and Facebook
About the role
- As an Account Director with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutions.
- Success in this role means expanding product adoption among current customers and introducing new clients to our platform.
- This is a high-impact, individual contributor role that demands strategic vision, proactive relationship-building, and relentless pursuit of excellence.
Responsibilities
- Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities.
- Responsible for prospecting new and existing business within the designated vertical / territory for complex accounts with longer sales cycles.
- Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
- Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth.
- Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth.
- Leads the coordination of Sales stakeholders to prioritise actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks.
- Develops specialised business plans for customers that drive business outcomes to generate new business and upsells.
- Create and lead feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback.
- Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
- Effectively utilise sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
Requirements
- At least 7+ years of success in new business acquisition, account management and exceeding revenue targets, ideally within highly regulated industries, SaaS or GRC space.
- The ability to build trust and influence senior leaders and stakeholders at all organisational levels.
- A passion for continuous learning and a sharp understanding of both internal products and external industry trends.
- Exceptional presentation, negotiation, and interpersonal skills that inspire confidence and drive outcomes.
- A knack for aligning technology solutions with business objectives to deliver measurable value.
- Self-motivation, resilience, and a results-driven approach to thrive in a dynamic, fast-paced environment.
Benefits
- Flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
Workplace
- This role will follow a hybrid work model.
- If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
Skills
- SFDC
- Diligent One Platform
