At a glance
- Experience
- 1+ years experience
- Workplace
- Hybrid
- Location
- Bangkok, Thailand
About the role
- You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.
- This is a role that mixes advanced technical abilities with interpersonal relationships, requiring a high level of multitasking.
Responsibilities
- Complex technical case investigations.
- Consultation and mentoring to lower levels of support.
- Bug reporting, tracking & prioritizing.
- Knowledge creation, retention and training - including via AI and automations.
- Operational data analysis.
- Ad-hoc activities and projects with our Product and Business stakeholders.
- Long-term relationships.
- Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of Taboola features and architecture.
- Be an escalation point for burning issues within and outside your primary SME area/s.
- Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.
Requirements
- 3+ years of experience in 2nd level support / 1+ years of experience in 3rd level support.
- Advanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, reading code.
- Proficiency in troubleshooting methodologies - web, DB, analytics, APIs/SDKs, logs.
- Ability to analyze operational data and provide actionable insights.
- Project management capabilities - time management, activity tracking, progress and insights reporting.
- Excellent written and verbal skills in English - technical summaries, training material, emails, face-to-face meetings.
- Service quality awareness and empathy.
Workplace
- Hybrid
Skills
- Web
- DB
- Analytics
- APIs
- SDKs
- Logs
- AI
- Automation
- Ad-tech
