AI Support Engineer - Singapore (Weekend Shift)
Singapore · 8+ years experience · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 8+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Singapore
About OpenAI
- OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
About the role
- The AI Support Engineer will resolve complex technical issues and provide guidance to customers using OpenAI's platform.
- This role involves working directly with customers through support tickets and live calls to troubleshoot high-impact, ambiguous technical problems.
- The position requires working a standard 5x8 work week with one day covering weekend shifts.
Responsibilities
- Troubleshoot and resolve complex technical issues including API failures, integration challenges, authentication errors, and production incidents.
- Provide end-to-end ownership through debugging logs, analyzing system behavior, and reproducing issues.
- Serve as a trusted expert and escalation point for complex technical issues.
- Partner with Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems.
- Leverage scripting and AI capabilities to improve internal tooling and automate operational workflows.
- Translate learnings from customer issues into scalable solutions in partnership with Product and Go-To-Market teams.
- Identify opportunities for automation and AI-powered workflows to increase team efficiency.
- Provide occasional holiday and weekend support on-call coverage.
Requirements
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Expert-level SaaS troubleshooting skills.
- Ability to script or engineer code using Python for automating tasks and integrating tools.
- Fully fluent in English (spoken and written).
- Bachelor’s degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.
- Experience building relationships with customers and cross-functional partners.
- Ability to communicate complex technical issues to both customers and internal teams.
Benefits
- Relocation assistance
Workplace
- Role is based in Singapore.
- Hybrid work model requiring 3 days in the office per week.
Skills
- Python
- Codex
- ChatGPT
- OpenAI API
