Analyst, Regional Operations Center

Deliveroo · London, United Kingdom - Deliveroo · Full-time · Onsite · Posted Oct 5, 2026

At a glance

We’re looking for an Analyst to join our London team in an on-site role.
In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region.

Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.

Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.
Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.

Experience using open-source tools and publicly available information to validate events and support situational awareness.
Bachelor’s degree or equivalent professional or military experience.