ASSISTANT GENERAL MANAGER – OPERATIONS
Mumbai, Maharashtra · Soho House Mumbai · Posted Oct 20, 2026
At a glance
- Location
- Mumbai, Maharashtra · Soho House Mumbai
About the role
- The Assistant General Manager – Operations partners with the General Manager to drive the overall performance of Soho House Mumbai.
- This role requires a hands-on leader who understands the connection between operational excellence, commercial performance, and member engagement.
- The position involves leading across multiple business areas including food and beverage, accommodation, events, and member spaces.
Responsibilities
- Partner with the General Manager to deliver the House's annual business plan, revenue objectives, and EBITDA targets.
- Review daily, weekly, monthly, and quarterly business performance to translate data into actionable plans.
- Provide visible, hands-on leadership across front-of-house and back-of-house operations.
- Build authentic relationships across Mumbai's hospitality, creative, cultural, and business communities.
- Develop, coach, and mentor a strong team of operational leaders to create a culture of accountability.
- Collaborate with cross-functional departments including Finance, Membership, F&B, Rooms, and Engineering.
- Ensure adherence to company policies, food safety standards, security protocols, and health and safety requirements.
- Identify opportunities for revenue growth across membership, private hire, and events.
- Support initiatives that improve member satisfaction, loyalty, and retention.
- Maintain readiness for internal and external audits and ensure timely closure of identified actions.
Requirements
- Strong management experience in a high-profile hotel, lifestyle hospitality business, premium restaurant group, or private members' club.
- Demonstrated ability to lead across multiple operational functions, regardless of F&B or Rooms background.
- Sound understanding of hospitality business operations, commercial performance, revenue optimisation, budgets, and EBITDA.
- Strong understanding of Mumbai's hospitality landscape.
- Demonstrated experience in managing, engaging, and developing teams.
- Experience working within complex, fast-paced operations with high service expectations.
- Strong interpersonal, communication, and stakeholder-management skills.
- Highly organised, detail-oriented, and dependable.
Preferred qualifications
- International hospitality experience or exposure to global service standards.
- Proficiency in relevant operational systems.
- Experience with Opera, Micros, or equivalent platforms.
Skills
- Opera
- Micros
- Revenue Optimisation
- People Management
