Associate Product Operations Manager

Remote · 4+ years experience · Full-time · Remote · Posted Oct 13, 2026

At a glance

The Associate Product Operations Manager (APOM) is the delivery layer of Product Ops, owning workstreams from intake to handoff with rigor and discipline.
This is a rotation-based role where every 6-12 months you move to a new vertical pod across Consumer, Shopper, and Enterprise.
AI fluency is integral to the role, used regularly to accelerate core deliverables and streamline operations.

Own PCR intake end-to-end by validating problem statements, assessing routing, and ensuring cleanliness before reaching a vertical pod.
Handle Tier 2 triage and make judgment calls beyond automated system resolutions.
Write and maintain Product Enablement Packages (PEPs), using AI-assisted drafts and owning final quality, accuracy, and stakeholder fit.
Drive launch readiness in your assigned area by coordinating with stakeholders.
Pull together customer signal and quality data into structured summaries to feed the Horizontal's intelligence work.
Run PRDs through the PRD enabler and deliver results to POMs and Product with clear framing.
Surface at least one cross-domain insight to the Horizontal per deployment.
Use AI as a real part of your workflow for triage, drafting, research, and onboarding while editing before sharing.
Build cross-domain product sense across your rotations as a foundation for cluster ownership at L5.

Bachelor’s degree or equivalent practical experience.
4+ years in product operations, project management, business analytics, or related field, preferably in a technology or product-driven environment.
Hands-on experience with Jira or a similar project management tool.
Strong analytical skills, with hands-on experience in SQL and proficiency with Excel and/or Google Sheets.
Demonstrated use of AI-driven or automation tools to streamline operations.
Proven ability to collaborate across functions, communicate effectively, and advocate for customers.

Experience in go-to-market planning or product launch operations.
Prior success in a tech, SaaS, consumer product, or marketplace company.
Familiarity with BI and data visualization platforms (e.g., Mode, Looker, Tableau).
Experience establishing customer feedback mechanisms to drive process or product improvements.
Demonstrated initiative and ownership for cross-team process improvements or automations.