Associate Technical Services Engineer II (Cloud)
Dublin · 2-3 years experience · Full-time · Hybrid · Posted Oct 1, 2026
At a glance
- Experience
- 2-3 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Dublin
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- MongoDB Technical Services Engineers advise customers and solve complex MongoDB problems using deep technical experience, problem-solving, and customer service skills.
- Engineers serve as experts in the entire MongoDB ecosystem, including database servers, drivers, cloud, infrastructure, Atlas, and Cloud Manager.
Responsibilities
- Work alongside largest customers to solve complex challenges resolving questions on architecture, performance, recovery, security, and everything in between
- Be an expert resource on best practices in running MongoDB at scale
- Act as an advocate for customers' needs by interfacing with product management and development teams
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
Requirements
- 2- 3 years of specific engineering experience in technical engineering
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Advanced diagnostic and troubleshooting skills with an urge to investigate and solve problems
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork, willingness and ability to get help from team members, and good judgment to know when to seek help
Preferred qualifications
- Experience in Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Experience administering large-scale production environments, including hardware, operating systems, networks, and cloud-based resources
Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Workplace
- Based in Dublin for a hybrid working model
Skills
- MongoDB
- Java
- Python
- Ruby
- C
- C++
- C#
- JavaScript
- Node.js
- Go
- PHP
- Perl
Show all 15 skills
- Linux
- Windows
- AWS
