Associate Technical Support Engineer(BBA/BA/Bcom/BSc)
IN-Karnataka-Bangalore · Onsite · Posted Sep 30, 2026
At a glance
- Workplace
- Onsite
- Location
- IN-Karnataka-Bangalore
About ChargePoint
- With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
- Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
- At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
- Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
- Reports To
- Senior Manager, Frontline Business Process Team
About the role
- The Associate Technical Support Engineer provides technical support to customers, partners, and field staff regarding EV charging stations.
- The role involves diagnosing and troubleshooting hardware and software issues while managing cases through a ticketing system.
- This position is based on-site in Bangalore and requires the ability to work night shifts to support a global customer base.
Responsibilities
- Respond to customer inquiries via voice, email, and live queues.
- Diagnose, troubleshoot, and debug software and hardware issues.
- Provide appropriate workarounds or long-term solutions.
- Own assigned cases within the ticketing system and drive them to resolution.
- Maintain performance and SLA standards.
- Collaborate with team members and escalate complex issues to internal teams.
- Author, update, and maintain technical documentation and case notes for the Knowledge Management base.
- Communicate technical topics in simple terms using active and reflective listening.
- Prioritize and plan time to manage multiple customer interactions.
Requirements
- Bachelor's degree (BA, Bcom, BBA, or BSc) or equivalent practical experience.
- Proven customer service experience engaging with customers through live calls.
- Ability to multitask across communication tools.
- Strong verbal and written communication skills.
- Ability to document case notes and write knowledge-base articles.
- Excellent troubleshooting and problem-solving skills.
- Ability to thrive in an open, collaborative environment.
- Willingness and flexibility to work night shifts.
Workplace
- On-site in Bangalore, India.
Skills
- Technical Support
- Troubleshooting
- Debugging
- Knowledge Management
