At a glance
- Workplace
- Onsite
- Location
- New York
About the role
- The Audio Visual (AV) Maintenance Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client.
- This position is responsible for resolving issues related to in-room technology, AV/VC equipment failure, physical malfunction, and software configurations, and conducting root cause analyses.
Responsibilities
- Act as primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
- Serve as primary user-facing POC for all VC related issues
- Provide strong client level support to users, with a predisposition to de-escalate technical fails
- Perform break fix tasks within target SLA response window
- Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
- Maintain accurate tagging and data entry of all tasks, projects, and requests performed
- Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of high profile staff
- Perform RCA reported network related call escalation issues
- Actively monitor local and global VC Endpoints and related hardware
- Initiate Cisco TAC cases and vendor RMA's for equipment
Requirements
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issues
- Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
- Strong interpersonal, customer service, and conflict resolution skills
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
Workplace
- Onsite position
Skills
- Cisco
- Crestron
- Extron
- Shure
- Clearone
- AV/VC
