AVP, Commercial and Scale Customer Success

New York City, NY · NYC · San Francisco · USD 210,000-240,000 / year · 10+ years experience · Hybrid · Posted Oct 3, 2026

At a glance

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!

As the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business.
You will drive customer value realization and play a critical role in retention, expansion, and growth of customers as well.

Developing and executing vision and strategy for enterprise customer growth and retention.
Mentoring and cultivating a high performing team and leading from the front, rolling up your sleeves and getting into the weeds when needed.
Anticipating change and scale of the post-sales motion in relation to growth of our business.
Effectively drive changes and required communication across the organization.
Driving customer outcomes, through product adoption and delivering an amazing customer experience.
Providing strong point of escalation for your team and interface with customer champions.
Maintaining consistent insight into and continuously improving customer health across lifecycle.
Championing our customers and creating tight feedback loops between our customers and internal teams.
Driving new business growth through building advocacy and referenceability within our customer base.
Collaborating with internal partners for product and process improvement.

Minimum of 10 years experience in Customer Success, Management Consulting, IT strategy consulting, or related field.
Proven experience in leading high performance teams.
Experience in high growth B2B SaaS startup environment.
Experience with production business intelligence solutions.
Demonstrated success in achieving growth and retention metrics.
Excellent business acumen, strategic mindset and creative problem solving skills.
Strong program management and change management skills.
Change management expertise and the ability to influence and motivate change.
Ability to work hybrid in office/WFH and travel (up to 50%)
Bachelor’s degree in computer science or related field or equivalent technical experience