Bellman - Soho House New York
Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York · USD 23-23 · Posted Sep 28, 2026
At a glance
- Location
- Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York
- Salary
- USD 23-23
About the role
- The Bellman serves as the first point of contact for all members and guests at Soho House.
- You will perform Bell Person responsibilities such as welcoming, assisting, and supporting all guests in an elevated but approachable manner.
- The role involves greeting guests upon arrival, handling luggage and bulky items, and acting as a helpful liaison between staff, members, and guests.
Responsibilities
- Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, and parcel and mail hand-over
- Welcome members and guests by opening the entrance door and car door in a professional manner, assist with luggage, unload cars, and deliver to guest rooms following check-in
- Greet all guests, patrons, and members in a professional, appreciative, and approachable way, addressing guests by name when possible, holding the lift, and providing property information
- Attend daily team meetings to understand updates or changes to hours of operation, F&B outlets, amenities, and private events
- Act as a brand ambassador with the ability to discuss diverse products, services, amenities, events, and promotions
- Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building
- Arrange car service, transportation, or suggestions in the neighboring community
- Ensure the counter and surrounding environment is kept tidy, neat, and clean to Soho House Standards and Health & Safety guidelines
- Maintain a professional image while on duty with good grooming, hygiene, and prescribed uniform
- Perform other duties as assigned by supervisor or manager
Requirements
- At least 1 or more years in a similar role or customer facing position
- Detail oriented and proven ability to multitask in fast-paced and demanding environment
- Excellent listener and ability to follow instruction and execute results in a well-organized and efficient manner
- Flexible schedule and ability to work nights, weekends, and holidays
- Must be able to seize, grasp, turn, and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements required to go from one part of the club to others
- Must be able to move, pull, carry, or lift at least 50 pounds
- Occasionally kneel, bend, crouch, and climb as required
Benefits
- Medical, Dental & Vision health care for full time employees
- Retirement fund with a 2% match
- Paid Time Off including sick days and vacation days for full-time employees
- Career Development domestically or internationally, managerially or technically
- Soho Impact mentoring, apprenticeship, local outreach and sustainability
- Learning & Development internal and external courses
- Cookhouse & House Tonic food and drink events, trips, and training
- Team Events including fitness sessions, cinema screenings, and art classes
- Substantial team meal provided free of charge whilst on duty