Bilingual Customer Support Specialist | Onsite-Pittsburgh

Pittsburgh · Chesterfield · Onsite · Posted Sep 29, 2026

At a glance

Blink Health is seeking Bilingual Customer Support Specialists to provide patient care and resolve inquiries for their prescription supply chain platform.
This role involves supporting patients, doctors, and insurers while working in a highly collaborative, onsite environment.

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
High school diploma or GED
Customer service or inbound call center experience
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
Passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Must hold all active licenses and registrations required for the role under applicable state law