At a glance
- Experience
- 6+ years experience
- Workplace
- Onsite
- Location
- London
About the role
- Robinhood is seeking a Brokerage Operations Specialist to serve as the UK first-line brokerage operations lead in London.
- This role is accountable for operational oversight, control execution, and service delivery across Robinhood UK brokerage processes.
- The position involves working at the intersection of regulation, technology, and finance to support international expansion and product scaling.
Responsibilities
- Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems.
- Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
- Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
- Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management.
- Oversee and monitor the performance of operational business partners in line with intercompany agreements and SLAs.
- Drive continuous process efficiency improvement by leveraging AI and data to improve operational processes and reduce operational risk.
- Responsible for maintaining operational Standard Operating Procedures and processes.
- Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
- Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes.
- Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance while promoting core values and risk culture.
Requirements
- Based in the United Kingdom with the ability to work in the London office at least 3 days a week.
- Bachelor's degree or equivalent practical experience.
- 6+ years of operational experience specialising in financial services.
- Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
- Experience working across large projects with multiple work streams and coordinating cross functional teams.
- Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards.
- Experience in applying data analysis to solve business problems.
- Excellent written and oral communication skills.
Preferred qualifications
- Chartered Institute for Securities & Investment certifications
Benefits
- Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
- Supplemental health insurance, ancillary insurance, and mental health support programs
- Access to AI tools and continuous AI skill-building
- Lifestyle wallet for wellness, childcare, learning, and more
- Paid time off, company holidays, sick time, paid volunteer time off, and parental leave
- Exceptional office experience with catered meals, events, and comfortable workspaces
- Monthly commuter stipend
Workplace
- In-person attendance expected at least 3 days per week in the London, UK office.
Skills
- AI
- Data Analysis
- Brokerage Operations
- CASS
- ISA Servicing
- Reconciliations
- Vendor Management
