Business Systems Analyst, IT Vendor Operations

Bay Area, CA · US - OR - Portland Metro - Remote · Remote · Posted Oct 6, 2026

At a glance

The IT Vendor Operations team sits at the intersection of business and technology, triaging, troubleshooting, and resolving technical issues across tools and systems.
As a Business Systems Analyst, you serve as the first line of defense for technical problems, investigate unexpected behaviors, and bridge business teams and engineering partners.

Support identity and access management administration for an entire suite of applications, balancing routine operational tasks with complex, non-routine requests requiring investigation and specialized attention.
Triage and resolve technical support tickets spanning Salesforce, Amazon Connect, Toolbox, Regulator, Registry, internal tax tools, and other internal & external systems.
Troubleshoot bugs, system errors, and unexpected behaviors reported by internal team members and escalate to engineering when needed.
Process and validate access requests for various systems and roles.
Perform system validation to ensure tools work as intended for support teams and customers.
Manage technical escalations through Jira, coordinating with engineering and product teams to drive resolution.
Support SEV management as a liaison between support teams and engineers during critical system incidents.
Automate and improve operational workflows to reduce manual effort and improve response times.
Document troubleshooting steps, known issues, and resolution paths to build a shared knowledge base.
Partner cross-functionally with teams across Block to identify recurring pain points and advocate for systemic fixes.

Experience in IT support, business systems, or technical operations.
Familiarity with Salesforce administration or configuration (flows, queues, skills, user management).
Strong troubleshooting and analytical skills to break down a vague bug report into a clear, reproducible issue.
Effective and clear communication (written and verbal) for translating between technical and non-technical audiences daily.
Comfort working in Jira or similar ticketing systems for tracking and managing work.
Ability to read and interpret code, logs, and system configurations.
Methodical, highly organized, and detail-oriented with a high level of accuracy.
A bias toward action.