Carrier Relations Manager

Lehi · USD 88,000-142,400 / year · 4+ years experience · Full-time · Hybrid · Posted Sep 28, 2026

At a glance

The Carrier Relations Manager will own end-to-end relationships with insurance carriers and MGAs across HO4 renters, master policy, and device insurance lines.
This role involves sourcing and onboarding new partners, negotiating contracts, and managing cross-functional alignments with technical, product, and legal teams.

Own end-to-end relationships with insurance carriers and MGAs across HO4 renters, master policy, and device insurance lines.
Source, evaluate, and onboard new carrier partners based on appetite, pricing competitiveness, and geographic coverage needs.
Negotiate contract terms, commission schedules, and binding authority agreements with carrier and wholesale partners.
Monitor loss ratios, retention, complaint ratios, and other book performance metrics.
Serve as the primary escalation point for carrier-side service, claims, or underwriting issues.
Partner with Compliance/Legal to manage state licensing, appointments, and admitted/non-admitted carrier requirements.
Coordinate with Product and Engineering on carrier system integrations, including rating updates, policy data feeds, and API connections.
Track and report on carrier performance, commission accruals, and program health to leadership.
Stay current on personal lines market trends, carrier appetite shifts, and regulatory changes.
Represent Entrata at carrier and industry meetings, conferences, and renewal negotiations.

4+ years of experience in insurance carrier management, MGA operations, or agency management, with direct experience in personal lines.
Demonstrated experience negotiating carrier contracts and commission agreements.
Working knowledge of state insurance licensing and appointment requirements.
Strong analytical skills, with the ability to read and act on loss ratio, retention, and performance data.
Excellent written and verbal communication skills.
Insurance license or willingness to obtain one within the first 90 days.
Ability to manage multiple carrier relationships and competing priorities in a fast-moving environment.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders.
Ability to work in a fast-paced and high-stress environment.