Client Enablement Lead
New York City, Remote · Alloy New York · USD 180,000-220,000 · 7+ years experience · Posted Oct 8, 2026
At a glance
- Experience
- 7+ years experience
- Location
- New York City, Remote · Alloy New York
- Salary
- USD 180,000-220,000 · Base salary
About the role
- The Client Enablement Lead will own the customer enablement strategy at Alloy, building and running programs to capture knowledge and facilitate customer training. This role sits within the Product team and focuses on creating a feedback loop between customers and designers to improve product usability and self-sufficiency.
Responsibilities
- Audit and consolidate existing resources including API documentation, help articles, and in-product guidance.
- Develop and deliver a scalable customer enablement program for new clients.
- Structure training materials to support self-paced learning from foundational to advanced levels.
- Create and manage a product release enablement program for new features and capabilities.
- Facilitate hands-on customer training sessions and adapt content based on real-time feedback.
- Collect and analyze feedback after releases and training to identify customer friction points.
- Collaborate with Product, Design, and Delivery teams to align on whether gaps require content, training, or product fixes.
- Create 'Customer 101' program materials to improve customer onboarding.
- Drive measurable improvements in AI support ticket resolution and customer self-service adoption.
Requirements
- 7+ years of experience in customer education, enablement, or training.
- Proven experience building a customer enablement program from the ground up.
- Experience enabling customers on a technical, API-driven B2B SaaS product.
- Strong live facilitation skills with experience running hands-on customer training.
- Track record of tying enablement to measurable outcomes like ticket deflection, adoption, or time to value.
- Experience influencing cross-functional partners such as Product, Support, and Marketing without direct authority.
- Strong writing skills to articulate the need for content, training, or product fixes.
Benefits
- Unlimited PTO
- Employee stock options
- Medical, dental, and vision plans with HSA and FSA options
- 401k with 100% match up to 4% of annual compensation
- 16 weeks of paid parental leave
- Home office stipend
- Annual Learning & Development stipend
- Well-being benefits including ClassPass, OneMedical, UrbanSitter, and Spring Health
- Catered lunches for local employees
Workplace
- Hybrid work environment.
- Local employees are expected to work onsite in Union Square, Manhattan, three days a week (Tuesday-Thursday).
- Role is open to both local and remote candidates in the US.
Skills
- B2B SaaS
- Customer Enablement
- LMS
