Clinical Quality Consultant
Remote · USD 85,560-97,129 · 3+ years experience · Full-time · Remote · Posted Oct 1, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 85,560-97,129
- Visa sponsorship
- Visa sponsorship not offered
About the role
- You'll support product quality for an FDA-cleared, AI-driven clinical platform, from complaint investigation once it's live in hospitals, to the quality system and regulatory record that hold it all together.
- Clinical case reviews are the largest share of that work and the heart of this role.
- This is a function still being built, so you will be writing and improving the review standards, templates, and escalation paths as much as you follow them.
Responsibilities
- Perform clinical case reviews on sepsis alerts: work the encounter record, establish the clinical timeline, determine whether the alert behaved as designed, and produce an internal case review with cited evidence and a recommended next action.
- Build and apply working knowledge of how the product generates, suppresses, and delivers flags, including the EHR data that drives it.
- Review the AI-assisted triage and classification our tooling performs, including investigation and complaint classification, ticket creation, and draft acknowledgements, and correct them where the clinical facts don't support the output.
- Write clear, accurate responses to the clinicians and clinical informatics teams who submitted the case, following communication standards that protect patient privacy and avoid giving clinical direction.
- Own escalation: route issues to the accountable team in data science, engineering, implementation, or clinical, give them the clinical context they need, and drive tickets through to closure.
- Manage a concurrent caseload against response commitments: track status, prioritize by clinical and client risk, and keep the queue current without prompting.
- Look across cases to identify recurring patterns such as mapping failures, interface latency, or suppression gaps, quantify how often they occur, and raise them with the owning team before clients do.
- Create and improve case review templates, evidence standards, response language, triage rules, and escalation paths.
- Support product complaint handling: document complaints and assemble the clinical evidence a complaint review requires.
Requirements
- Sound judgment and the ability to reason from vitals, labs, medications, and documentation to a defensible conclusion
- Clear written communication suited to clinician and clinical informatics audiences
- A record of getting things done without close supervision, in an environment where the process is still taking shape
- Evidence that you fix processes rather than work around them
- The ability to learn a technical product quickly and reason about it accurately, including asking the right questions of engineering and data science
- Fluency with AI tools in daily work, with the judgment to verify their output rather than pass it through
- Comfort working in a ticket-driven, data-heavy environment, staying organized and accurate across many concurrent cases
- Genuine interest in learning medical device quality and regulatory practice, including complaint handling
- 5 years of experience, either an active RN license and 3+ years of acute care experience with strong familiarity with sepsis and clinical deterioration OR commensurate healthcare experience with ability to understand clinical aspects of sepsis and clinical deterioration
- Authorization to work in the United States
Preferred qualifications
- Experience with EHRs such as Epic or Cerner, or work in clinical informatics, clinical research, or clinical decision support
- Exposure to SEP-1 or sepsis bundle abstraction and quality reporting
- Familiarity with medical device quality standards such as QMSR or ISO 13485, or clear eagerness to build that knowledge
- Comfort reading structured clinical data exports and spreadsheets
Benefits
- Medical, Dental & Vision coverage through Anthem Blue Cross Blue Shield with HSA-eligible option
- Dental and vision through Guardian/VSP
- One Medical access for same-day and 24/7 virtual primary care
- Life insurance, short-term disability, and long-term disability, fully company-paid
- 401(k) company retirement plan
- Free mental health support through Spring Health and wellness resources
- Generous PTO that grows with tenure, paid sick time, paid holidays, and occasional company-wide self-care days
- Equity eligibility
- Fully paid annual company retreat
- Choice of Mac hardware, home office stipend, and ongoing reimbursement for internet and phone costs
Workplace
- Candidates based in certain high-cost cities may be eligible for a geographic premium.
- Remote - US Only
Skills
- EHR
- Epic
- Cerner
- SEP-1
- QMSR
- ISO 13485
