At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bengaluru
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- The Cloud Operations Engineer will coordinate with a global team to ensure uptime guarantees for the MongoDB Atlas customer base.
- This role involves scaling the Cloud Operations Engineering team through the implementation of new processes and tools, as well as designing systems to reduce incident resolution times.
Responsibilities
- Coordinate with a global team of Cloud Operations Engineers to ensure Atlas uptime.
- Implement new processes and tools to scale the Cloud Operations Engineering team.
- Scope, design, and deploy systems to reduce Mean Time to Resolve for customer incidents.
- Monitor and detect emerging customer-facing incidents on the Atlas platform.
- Automate routine monitoring and troubleshooting tasks.
- Diagnose live incidents and differentiate between platform and usage issues.
- Identify areas for improvement in management applications powering Atlas infrastructure.
- Inform executive leadership and escalation management of major outages.
- Participate in a weekly on-call rotation to handle customer incidents.
Requirements
- At least 8 years of experience as an on-call DevOps, SRE, or Cloud Operations engineer.
- Expertise with Linux system administration, configuration, and troubleshooting.
- Experience in monitoring, system performance data collection, analysis, and reporting.
- Expertise with networking technologies like DNS and TCP/IP.
- Knowledge of database operations and concepts.
- Familiarity with Amazon Web Services and other cloud infrastructure platforms like GCP or Azure.
- Capability to write programs or scripts to solve systems problems.
- CS/CE degree or equivalent experience.
- Proficiency in at least one of the following: Java, Go, Python, or Javascript.
- Willingness to work 1st shift (7:30 am to 3:30 pm IST) and a Wednesday-Sunday schedule.
Preferred qualifications
- MongoDB
- Splunk
- Kubernetes
Benefits
- Employee affinity groups
- Fertility assistance
- Parental leave policy
Workplace
- Hybrid working model.
- Candidates must be based in Bengaluru.
Skills
- Linux
- DNS
- TCP/IP
- AWS
- GCP
- Azure
- Java
- Go
- Python
- JavaScript
- MongoDB
- Splunk
Show all 13 skills
- Kubernetes
