Club Manager - Babington House

Babington House, Frome, England · Babington House · 2+ years experience · Onsite · Posted Sep 28, 2026

At a glance

The Club Manager holds a central leadership role at Soho House, overseeing daily operations to ensure an exceptional experience for members, guests, and staff.
This position acts as the on-site lead across hospitality, facilities, member services, and departments with a focus on service delivery, team management, and operational excellence.

Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like Cook House, House Tonic, and Club School
Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency
Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development
Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused
Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
Ensuring that members and guests have a great experience and resolving any issues before they depart
Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously