Club Reception - Soho House Nashville

Soho House Nashville, 500 Houston St, Nashville, TN 37203 · Soho House Nashville · 3+ years experience · Posted Sep 24, 2026

At a glance

Experience: 3+ years experience
Location: Soho House Nashville, 500 Houston St, Nashville, TN 37203 · Soho House Nashville

The Club Reception is responsible for welcoming, directing or signing in all members and guests to the property at Soho House Nashville.
This role involves wearing many hats, overseeing local properties, handling basic computer duties, hosting in the Restaurant and Rooftop, and performing Guest List responsibilities.

Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person
Build relationships with members and guests and communicate red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional

Minimum of 3+ years' experience in a similar role
Experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holidays (as needed)
Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry or lift at least 40 pounds