Collection Manager- Business- Lending Collections
Sonipat, Haryana · 4+ years experience · Onsite · Posted Oct 8, 2026
At a glance
- Experience
- 4+ years experience
- Workplace
- Onsite
- Location
- Sonipat, Haryana
About the role
- The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management.
- The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.
Responsibilities
- Drive and achieve collection targets for the assigned territory and portfolio.
- Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.
- Monitor team productivity, performance, attendance, and daily collection activities.
- Develop and implement effective collection strategies to improve recovery rates and control delinquency.
- Review daily and monthly collection MIS and take corrective actions to improve team performance.
- Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.
- Manage escalations related to overdue accounts, customer concerns, and field collection activities.
- Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.
- Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.
- Conduct regular field visits to monitor collection activities and team performance.
Requirements
- Strong experience in collections and recovery management.
- Proven experience in team handling and managing field collection teams.
- Strong target orientation with the ability to drive team performance.
- Good communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Good understanding of collection processes, delinquency management, and agency management.
- Ability to manage escalations and work effectively in a high-performance environment.
- Proficiency in MS Excel, collection MIS, and reporting systems.
- Graduate in any discipline.
Preferred qualifications
- Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.
- Candidates with experience managing field collection teams and collection agencies will be an added advantage.
Skills
- MS Excel
