At a glance
- Workplace
- Remote
- Location
- WTHR-TV Indianapolis
About the role
- The Collections Specialist is responsible for contacting customers to ensure timely payments of accounts receivables for an assigned portfolio.
- This role works with station personnel to minimize the risk of incurring write-offs and credit adjustments while maintaining professional relationships.
- The position is part of the TEGNA corporate team but is physically located at the WTHR-TV station in Indianapolis.
Responsibilities
- Perform collection activity including reviewing accounts receivable reports and daily analysis of balances and payments.
- Make customer service calls to minimize risk and implement effective solutions.
- Investigate and resolve customer issues and inquiries in a professional manner.
- Plan and execute periodic calls with station personnel to review account balances and update status.
- Prepare reporting and analysis for review by others.
- Communicate with the Credit team regarding updates to credit profile status or ratings.
- Submit appropriate information to third-party collection agencies upon assignment.
- Identify and communicate cash-in-advance accounts with debit balances.
- Make appropriate notations on accounts in WideOrbit.
Requirements
- High School Diploma or GED.
- Two or four-year degree.
- 4 or more years of experience.
- 2 years of customer service or business-to-business collections experience.
- Experience in a business-to-business collection environment handling hundreds of accounts using AR Aging reports.
- Excellent written and verbal communication skills.
- Strong organizational skills to plan daily tasks independently.
- Ability to run and command remote meetings with sales and local finance teams.
- Proficiency in Excel including exporting and minor formatting.
Benefits
- Two medical plan options through Blue Cross Blue Shield of Texas
- Dental and eye care coverage
- Fertility, surrogacy and adoption assistance
- Disability and life insurance
- 401(k) program with 100% company match up to 4% of pay
- Nine free virtual doctor’s appointments via Teladoc
- 12 free annual therapy sessions via Spring Health
- Paid Time Off (PTO)
- Nine paid holidays per year
Skills
- Excel
- WideOrbit
- Accounts Receivable
