Collections Senior Analyst (Bangkok based, relocation provided)
Bangkok · Bangkok (One Bangkok Office) · 5-10 years experience · Posted Oct 1, 2026
At a glance
- Experience
- 5-10 years experience
- Location
- Bangkok · Bangkok (One Bangkok Office)
About Agoda
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
- No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
- Get to Know our Team:
- The Collections function within the Credit Risk & Receivable Collections is responsible for managing collections from hotel partners across various product offerings. As the team continues to expand, we are looking for a Collections Senior Analyst to join our dynamic in-house team. This role will provide an opportunity to work alongside a diverse group of professionals, contributing to the growth and success of the team. Based in Bangkok, Thailand, the position offers the chance to collaborate with colleagues across different functions and help drive operational excellence. The Collections team plays a vital role in ensuring smooth financial operations and building strong relationships with hotel partners, making this an exciting opportunity to be part of a growing and impactful team.
- The Opportunity:
About the role
- The Collections Senior Analyst manages receivables from hotel partners to ensure the financial health of Agoda.
- This role involves persistent follow-ups, dispute resolution, and collaboration with internal stakeholders to drive operational efficiency.
- The position is based in Bangkok and requires working in a fast-paced, high-intensity environment.
Responsibilities
- Manage a portfolio of outstanding receivables through persistent follow-ups and prompt dispute resolutions.
- Recover overdue payments from partners via calls and emails.
- Meet and exceed assigned collections rate and outreach targets.
- Establish contact with hotel owners and management to negotiate and ensure prompt collection of balances.
- Provide support to partners to facilitate timely payments.
- Monitor, update, and manage invoice statuses in the CRM system.
- Respond to partner inquiries via email within requisite turnaround times.
- Follow standard operating procedures for handling disputes and discrepancies.
- Identify and escalate cases to a partner Debt Collection Agency when necessary.
- Identify and resolve pain points in the collection workflow to improve efficiencies.
Requirements
- Minimum of 5 years of experience in B2B debt collection.
- Total of 5-10 years of experience in the field.
- Strong negotiation, problem-solving, and communication skills.
- Highly organized, detail-oriented, and proactive.
- Confident and takes ownership of tasks.
- Ability to work efficiently and independently in a fast-paced environment.
- Proficiency in Microsoft Excel and other relevant software tools.
- Willingness to work the midnight shift.
Preferred qualifications
- Background in collections within the finance or tourism industry.
Workplace
- Located at One Bangkok Office
Skills
- Microsoft Excel
- CRM
- Debt Collection
- Negotiation
