Commercial Operations Associate

Mexico City · Mexico Locations · Onsite · Posted Oct 5, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe is launching Stripe Delivery Centers, a brand new global team to design, implement, and grow Stripe's operations for the next decade.
The Commercial Operations Associate will manage end-to-end commercial operations workflows for complex and non-standard deals and help build this new operational capability.

Manage end-to-end commercial operations workflows for complex and non-standard deals, including contract and pricing exceptions, DDQs, margin explainability, and contract-data backfills
Triage Deal Review requests and manage approval processes
Investigate and resolve discrepancies across commercial systems and source data to support accurate pricing, revenue, margin, and contract records
Maintain accurate and timely contract data for priority accounts by reviewing, classifying, and backfilling relevant agreements into internal systems
Coordinate the DDQ process with cross-functional dependencies with Sales, Finance, Legal, Product, Security, Compliance, and other subject-matter experts to resolve cases within agreed SLAs
Monitor workflow performance and analyze recurring patterns, root causes, bottlenecks, and operational gaps to improve processes, approval playbooks, routing logic, and stakeholder enablement
Build operational reporting and actionable insights to help stakeholders prioritize improvements and measure business impact
Use AI-enabled tools responsibly to automate repetitive workflows, extract and classify data, identify patterns, prioritize work, and improve turnaround times while maintaining appropriate human-review controls

Strong analytical and problem-solving skills, with the ability to investigate discrepancies, identify root causes, and use operational data to inform decisions and reporting
Experience managing multiple deadline-driven workflows, approvals, and cross-functional dependencies
Excellent written and verbal communication skills in English, with the ability to coordinate clearly with commercial, operational, and senior stakeholders
Strong attention to detail, organization, and ability to maintain accurate documentation, controls, and data quality
A process-improvement mindset, with the ability to identify bottlenecks, recurring issues, and opportunities to improve workflows
Ability to quickly learn and apply commercial, pricing, contracting, and product processes, policies, and approval criteria consistently
Practical experience using AI-enabled tools responsibly to streamline repetitive work, extract and classify information, generate insights, and improve turnaround times (Engineering-level technical expertise is not required)

Experience in commercial operations, deal management, deal desk, pricing operations, revenue operations, sales operations, or contract operations supporting complex commercial workflows
Experience supporting non-standard agreements, pricing exceptions, approval processes, revenue controls, DDQs, contract review, or contract-data management
Experience with Google Workspace, Salesforce, and/or other CRM, pricing, contract-management, approval, or case-management tools
Demonstrated experience improving or automating operational workflows through AI-enabled, no-code, or workflow-management tools, while applying appropriate quality and human-review controls

You enjoy working in an in-office environment with strong cross-team collaboration and support