Construction Client Manager, Virginia

Arlington · Richmond · USD 90,000-120,000 / year · 5+ years experience · Full-time · Remote · Posted Oct 6, 2026

At a glance

The Construction Client Manager will work directly with strategic customers, including top General Contractors and owners, to guide technology adoption and maximize the value of Doxel's platform.
This role involves acting as a subject matter expert, fostering platform adoption, and building relationships with stakeholders ranging from field teams to VPs of Construction.
The position requires regular, weekly travel to job sites to conduct training, discovery, and site visits.

Work as a trusted advisor to strategic customers to drive impact and success.
Act as a subject matter expert on Doxel’s products to help drive industry evolution.
Share best practices and guide customers through technology adoption.
Lead Monthly and Quarterly Business Reviews with executive stakeholders.
Document feature requests, validate minor bugs, and escalate technical requests to engineering.
Gather customer feedback to identify trends, pain points, and areas of friction.
Build out best practices and FAQs for customer support.
Escalate and triage high-priority customer situations.
Foster universal adoption of the Doxel platform.
Conduct site visits, trainings, and discovery with field teams at large commercial construction projects.

5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls.
Knowledge of processes and procedures followed by General Contractors.
Comfortable with modern technology for managing and communicating with customers.
Proactive and self-motivated.
High aptitude and willingness to continually learn new technologies.
Adaptable to various work settings and strong personal initiative to execute with minimal oversight.
Experience operating in ambiguity.
Willingness to be a part of the solution.
Ability to travel weekly, up to 50%, to job sites.