At a glance
- Experience
- 3+ years experience
- Location
- London, England · United Kingdom
About the role
- The Customer Architect serves as a technical expert, fostering strong customer relationships and ensuring clients achieve maximum value from the Reltio platform.
- This role focuses on strategic technical alignment, operational excellence, and serving as a primary point of contact for technical escalations and customer advocacy.
Responsibilities
- Serve as the technical expert on Reltio platform capabilities for customers.
- Present technical knowledge of architectural designs including integration approaches.
- Deliver workshops and advisory services to enhance customer technical understanding.
- Manage customer portfolio of tickets, resolutions, and product enhancement requests.
- Own dedicated escalation paths and act as a single point of contact for customer engineering issues.
- Provide proactive guidance based on industry trends and challenges.
- Ensure a seamless onboarding experience for customers.
- Participate in customer engagement initiatives like executive business reviews and CSAT/NPS surveys.
- Advocate for customer needs by translating them into documentation and product enhancement requests.
- Travel to customer sites upon request.
Requirements
- Bachelor’s degree in computer science engineering or similar field.
- 5+ years of experience in a technical support capacity.
- 5+ years of experience supporting enterprise products in a SaaS customer-facing role.
- 3+ years of experience with Public Clouds (AWS/GCP/Azure) and their services.
- 3+ years of experience with REST APIs and integration tools.
- 3+ years of experience with on-premise or cloud MDM solutions.
- Experience in observability and monitoring tools such as LogDNA or CloudWatch.
- Experience interfacing directly with Product Management and engineering teams.
- Excellent reporting and analytical skills with experience developing dashboards.
- Experience supporting enterprise-focused applications, specifically in data management, analytics, or big data.
Preferred qualifications
- Prior experience working with data products within the enterprise space.
- Prior experience working with Salesforce, Snowflake, or Google BigQuery.
Workplace
- Founded on a distributed workforce.
Skills
- SaaS
- AWS
- GCP
- Azure
- REST APIs
- MDM
- LogDNA
- CloudWatch
- Salesforce
- Snowflake
- Data Management
- Analytics
Show all 13 skills
- Big Data
