Customer Enablement Architect

United States · California · Remote · Posted Sep 28, 2026

At a glance

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

As a Customer Enablement Architect, you will own the commercial success of Databricks’ training and enablement portfolio across the Americas Business Units.
This is a highly visible, customer-facing role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth.
You will work closely with cross-functional teams including Sales, Field Engineering, Professional Services and Scaled User Enablement to position the value of Databricks training.

Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts for the assigned Americas Business Unit.
Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion.
Translate customer goals into tailored enablement programs that accelerate transformation and ROI.
Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis.
Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies.
Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes.
Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact.
Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement.

Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
Quota carrying experience is required.
Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
Strong background in program management, enablement strategy, and learning & development design.
Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
Excellent communication, relationship building, and consultative sales skills with fluency in English.
Results-driven mindset with the ability to balance customer satisfaction and revenue goals.
Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks.
Proven track record of identifying regional whitespace and building scalable enablement frameworks that influence the broader organization.