Customer Program Manager, Executive Briefings

San Francisco, CA | New York City, NY · New York City, NY · USD 255,000-320,000 / year · 6+ years experience · Hybrid · Posted Oct 16, 2026

At a glance

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Anthropic's Executive Briefing program brings senior leaders from strategic customers together with company spokespeople, product leaders, and researchers.
As a Program Manager, you will run the program at a briefing center and help build the global operating model to ensure a consistent experience.
You will own briefings end-to-end, including qualification, agenda design, speaker selection, and day-of execution.

Own the Executive Briefing program at your location, including the local calendar, capacity planning, and intake processes.
Work with regional GTM leadership to decide which strategic accounts receive a briefing each quarter.
Lead discovery with account teams to understand customer objectives and design tailored agendas.
Own agenda design and development, including narrative arcs, discussion topics, speakers, and demos.
Build and manage the local speaker bench, including sourcing, matching, and prep.
Own day-of orchestration and customer experience standards in partnership with Workplace.
Contribute to global playbooks, tooling, and best practices for program scalability.
Share intake and triage on a rotation across time zones.
Maintain one source of truth for criteria, lead times, and processes.
Own measurement and reporting for your center, including volume, capacity, and pipeline influence.

Experience running executive briefings, customer events, or a comparable program for senior external audiences.
Program management skills, including intake, prioritization, capacity planning, and managing concurrent programs against SLAs.
Experience designing agendas and facilitating discussions with C-level or senior customer audiences.
Experience building processes, playbooks, or tooling for program consistency.
Ability to track, report on, and communicate program metrics.
Strong written and verbal communication skills.
Ability to partner with field leadership, executives, and internal subject matter experts.
Must work on site at the briefing center when briefings take place.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.

6+ years of experience building or scaling an executive briefing program at an enterprise technology company.
Experience in a high-volume briefing environment.
Experience with CRM and reporting tools such as Salesforce.
Experience connecting program activity to pipeline and expansion outcomes.
Experience identifying and surfacing speakers for a speaker bench.
Experience working across time zones or multiple sites.
Experience onboarding or coaching new team members or contractors.
Familiarity with AI products and enterprise adoption.