Customer Service Agent - English speaking - Night Shift
Malta · Hybrid · Posted Oct 1, 2026
At a glance
- Workplace
- Hybrid
- Location
- Malta
About the role
- The Customer Service Agent role involves assisting English-speaking customers via email, chat, and telephone.
- Agents are responsible for managing customer accounts, translating promotional texts, and adhering to responsible gaming practices.
Responsibilities
- Assist English-speaking customers via email, chat, and telephone
- Collaborate with your team to achieve the best customer satisfaction and other KPIs
- Translate promotional texts and customer surveys into your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
Requirements
- Strong communication skills in English, both written and verbal
- Proficiency in Microsoft Office
- Background in customer service (face-to-face, online, or via phone calls)
- Ability to multitask and manage time effectively
- Comfortable working night shifts
Preferred qualifications
- Additional language skills
Benefits
- Wellbeing allowance per year
- Work from home allowance
- Enhanced leave of absence (bereavement, study, birth, maternity, parental, service year, marriage)
- Milestone birthday
- Private Health Insurance
- Temporary Total Disability & Personal Accident Insurances
- Life & Corporate Travel Insurance
- Discounts with local companies in Malta
- Optional Pension Plan
- Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Workplace
- Hybrid model
- 2 weeks of remote work (abroad) allowed
Skills
- Microsoft Office