Customer Service Delivery Advocate

New Westminster · Vancouver · 1+ years experience · Posted Oct 19, 2026

At a glance

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

As we scale rapidly, we are looking for a Customer Service Delivery Specialist to be the face of our company.
Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle.
You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Delivering a uniquely special experience to each and every one of our customers.
Addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint as the face of the company.
Inspecting vehicles and carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service.
Accurately and efficiently completing customer paperwork.
Taking thorough notes in our customer tracking system.
Assisting other team members with various tasks as necessary.

Education: High school diploma or equivalent
2+ years of customer-facing experience
Have automotive experience and a passion for cars & comfortable in a fast-paced environment
A Class 5 License (valid in British Columbia)
3 years of clean driver’s abstract with no major infractions
Clean criminal background check
Legally authorized to work in Canada
Minimum of 40 hours per week, with overtime as needed

1+ years experience in the retail industry and asset
A passion for cars and the automotive industry
Experience with warranty products so that you can answer any question that arise during the process

Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1
Top-of-market compensation packages
Above market health & dental benefits