Customer Service Representative - Annuities

Des Moines · 1+ years experience · Hybrid · Posted Sep 28, 2026

At a glance

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products.
As a front-line representative, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experiences.
The position is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
Respond to detailed inquiries regarding insurance products, policy features, and account activity
Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
Translate complex information into clear, easy-to-understand explanations for customers and agents
Accurately document all interactions in internal systems to ensure complete and compliant records
Serve as a primary point of contact for assigned agents, accounts, or regions
Support operational and technical inquiries from clients and distribution partners
Identify recurring issues and proactively escalate or help drive solutions
Handle sensitive customer information with a high level of care and in compliance with privacy regulations
Participate in team meetings, training sessions, and continuous improvement initiatives

High school diploma or GED
1+ year of customer service experience
Strong computer skills with the ability to navigate multiple systems simultaneously
Clear and professional communication skills
Experience working in a structured, metrics-driven environment
Strong attention to detail and ability to follow regulated processes
Ability to remain composed and solution-oriented in challenging situations