Customer Success Architect

New York City, NY · Remote · USD 130,000-230,000 / year · 10+ years experience · Remote · Posted Oct 3, 2026

At a glance

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!

The Customer Success Architect team provides technical expertise for the post-sales customer experience at Sigma Computing.
Customer Success Architects ensure that customers meet their objectives by working with customers, partners, and product teams.
The role supports multiple post-sales roles including GTM, Support, and Product.

Serve as a Sigma champion and product expert to provide advice and expertise to customers
Advise customers on technical best practices including Sigma best practices and patterns, performance and tuning, security, embedded and API access, and related data products
Capture product feedback from customers and engage with the product team to improve the product roadmap
Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
Cultivate customer references for the marketing team
Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
Work directly with customers to understand business and technical requirements and implement tailored analytics solutions in customer environments
Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions
Document software and technical implementations, monitor deployed solutions, and troubleshoot complex technical issues
Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
Customer relationship skills
Experience with database concepts
Data warehouse experience
Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
ETL experience
Experience implementing production business intelligence solutions
Bachelor's degree in computer science or related field or equivalent technical experience
Ability to work remotely full-time with up to 50% travel (eventually)