Customer Success - DACH

Remote · Switzerland · 5+ years experience · Full-time · Remote · Posted Sep 30, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

This is a builder's role owning both technical depth and commercial outcomes for customers across the DACH region at the intersection of product, engineering, and revenue.
Responsibilities include getting ahead of problems, digging into how customers deploy ElevenLabs across web, mobile, and their systems, and owning solutions end to end.
The role also entails owning commercial outcomes including renewals, expansion, and cross-sell to drive revenue retention and growth.

Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving.
Own commercial outcomes for a defined book of business against targets including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
Spot expansion opportunities early, and own renewals and upsells end to end.
Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
Proven experience of owning and managing a defined Book of Business
Fluent in German and English
Proven experience working across the DACH market with knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset to thrive in ambiguity and be a pioneer to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills and strong communication and interpersonal skills