Customer Success Manager - EMEA & US

Paris · France Paris · 5+ years experience · Hybrid · Posted Oct 6, 2026

At a glance

You own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive relationship.
A dedicated Digital Project Manager runs operational delivery with you, in a true duo, while you act as the trusted advisor sponsors call first.
You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model with recurring senior-level touchpoints and full commercial ownership.

Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account.
Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet.
Lead Steering Committees and business reviews with executive stakeholders.
Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close.
Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run the full cycle in autonomy.
Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact.
Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly.
Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan.
Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.

You have at least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account.
You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal.
You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases.
You turn project data into business narratives by selecting the indicators that matter to your client's stakes instead of reporting raw activity.
You have worked with US & EMEA based enterprise clients and international stakeholders.
You speak and write English at a C2 level.

Sustained relationship building and creating trust quickly and maintaining it over months.
Proactivity in anticipating needs, risks and opportunities before the client raises them.
Prioritization skills to take height on your portfolio regularly and rank accounts by value, risk and renewal proximity.
Prior experience of a CSM and PM duo model.
Humility and coachability to self-assess honestly and integrate feedback fast.
Internal communications, employee advocacy or engagement knowledge.
CS tooling experience such as Gainsight or Planhat.
BI dashboards, or frontline-worker and manufacturing client contexts.