Customer Success Operations Manager
Gurugram · 3-5 years experience · Hybrid · Posted Oct 12, 2026
At a glance
- Experience
- 3-5 years experience
- Workplace
- Hybrid
- Location
- Gurugram
About PubMatic
- PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
- Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
About the role
- As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management.
- You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations.
Responsibilities
- Manage end-to-end publisher account setup, optimisation, and troubleshooting.
- Execute technical integrations on time with a high standard of service.
- Provide proactive yield improvement recommendations based on performance data.
- Deliver customer support within SLAs aligned to regional business hours.
- Partner with regional Sales and Business Development teams to drive account growth.
- Ensure adherence to applicable regional regulations including GDPR and CCPA.
- Collaborate cross-functionally with Sales, Product, Engineering, and Business Development.
- Produce data-driven reports with actionable insights and competitive context.
- Resolve escalations related to integrations, discrepancies, and brand safety.
- Maintain accurate Salesforce and JIRA records.
Requirements
- 3 - 5 years of experience in programmatic advertising or SSP/DSP operations
- Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks
- Experience with SSPs, GAM 360, and Prebid integrations
- Proficiency in Excel (macros preferred); SQL experience a plus
- Skilled at analysing complex datasets to identify trends and performance anomalies
- Familiarity with debugging tools such as Charles, Fiddler, and browser console
- Strong understanding of regional ad ecosystems and data privacy regulations
- Fluent in English; proficiency in a regional language is a plus
- Bachelor's degree in Engineering (CS/IT) from a recognised university.
Preferred qualifications
- macros preferred
- SQL experience a plus
- proficiency in a regional language is a plus
Benefits
- Paternity/maternity leave
- Healthcare insurance
- Broadband reimbursement
- Kitchen loaded with healthy snacks and drinks
- Catered lunches
Workplace
- Hybrid work schedule (3 days in office and 2 days working remotely)
Skills
- Excel
- SQL
- Charles
- Fiddler
- Salesforce
- JIRA
- Header Bidding
- oRTB
- RTB/PMP
- Ad Networks
- SSPs
- GAM 360
Show all 13 skills
- Prebid
