Customer Support Representative

United States · USD 58,000-60,000 · 2+ years experience · Hybrid · Posted Oct 8, 2026

At a glance

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role involves managing incoming support requests and collaborating with internal stakeholders to ensure timely, long-term solutions.

Manage multiple incoming streams of support requests via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders to address challenging cases.
Work across multiple departments to ensure delivery of a world-class customer experience.
Provide customer feedback to Product teams.
Contact customers via phone on short notice to address issues before they grow in scope.
Build trusting relationships with customers and internal stakeholders through fluid communication.
Identify opportunities to proactively address potential challenges.
Meet case and customer response time quotas.
Utilize software tools to diagnose problems and implement solutions.
Promote customer loyalty through customer recognition initiatives.