At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Global, Remote
About the role
- As a Customer Support Specialist, you will help resolve user inquiries and issues while communicating with users via support tickets and calls.
- You will interact with English-speaking users globally and contribute to product improvement by escalating issues to relevant teams.
Responsibilities
- Help resolve user inquiries and issues
- Communicate with users both in writing through support tickets and verbally via calls
- Interact with English-speaking users from all over the world
- Contribute to product improvement by escalating issues to the relevant teams
Requirements
- Upper-Intermediate / Advanced English (B2+), both spoken and written
- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM
- Ability to quickly adapt and learn new processes
- Stress resilience
- Strong communication skills, including the ability to handle user objections
- Empathy and a customer-oriented mindset
- Interest in emotional and behavioral well-being topics
- Readiness for long-term cooperation
Benefits
- 18 days of paid vacation per year
- Unlimited sick leave with a doctor's certificate
- Medical insurance
- Bonuses for achieving goals and KPIs
Workplace
- Fully remote work format
