At a glance
- Experience
- 3+ years experience
- Workplace
- Onsite
- Location
- Bangalore
About the role
- Ethos is seeking a seasoned CX Trainer to deliver and support training programs that enhance employee efficiency and success.
- The Trainer leads regular sessions to uphold company policies and legal standards, with a strong focus on new team member growth.
- Reporting to the Senior Manager of Customer Experience Strategy, this role helps foster a skilled and compliant workforce.
Responsibilities
- Assess current training programs and make recommendations to improve their effectiveness
- Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
- Coach and monitor new employees to increase their effectiveness
- Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
- Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
- Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards.
Requirements
- 3+ years of experience in Call Center, Training & Development, and/or Leadership
- 3+ years of experience in training and development
- College Degree or equivalent work experience
- Strong communication skills - both oral and written
- Ability to build curriculum and create engaging learning materials
- Excellent verbal and written communication
Preferred qualifications
- Leadership training experience
- Extensive knowledge of Customer Service and Life Insurance
- Proven ability to build engaging and scalable training programs (bonus if you've worked with tools like Lessonly or Notion)
Workplace
- Onsite
Skills
- Lessonly
- Notion
