At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Atlanta
About the role
- The Data Assurance Coordinator serves as the operational owner, ensuring technical readiness, operational consistency, and effective cross-functional coordination across live baseball operations.
- Acting as the primary liaison between Operations, Technical Operations, and other support teams, this role drives issue resolution, owns operational documentation, identifies recurring trends, and supports continuous improvement initiatives.
Responsibilities
- Own operational readiness, workflow accuracy, and standard operating procedures (SOPs) across assigned baseball leagues and data pipelines.
- Serve as the primary Operations liaison for technical, hardware, software, and post-process data delivery issues, driving resolution across the live delivery lifecycle.
- Perform first-level troubleshooting on software, hardware, and operational systems, ensuring diagnostic steps are thoroughly documented before escalating to Engineering.
- Monitor system health, server performance, hardware status, data transfer tools, technical dashboards, and alerts to proactively catch and resolve live degradations.
- Investigate, document, and report hardware failures and system bugs to facilitate rapid resolution and support long-term system health.
- Partner closely with Operations Supervisors, Technical Operations, Product, HQA, and Engineering teams to coordinate issue resolution and platform enhancements.
- Develop and maintain up-to-date operational documentation, troubleshooting guides, standard operating procedures, and internal knowledge base content.
- Identify operational bottlenecks, track recurring technical trends, and recommend long-term workflow and platform enhancements.
- Support the testing, rollout, and team adoption of new operational tools, tracking technologies, software updates, and system enhancements.
- Act as a technical subject matter expert providing guidance to Operators and Supervisors, while supporting fellow Coordinators during high-volume periods or major incidents.
Requirements
- Demonstrated experience in live sports operations, technical operations, or similar real-time operational environments.
- Strong understanding of live capture workflows, operational processes, and incident management.
- Strong analytical and troubleshooting skills with the ability to identify root causes and coordinate effective resolutions.
- Strong team-first mindset with the ability to communicate and collaborate effectively across technical and operational teams.
- Ability to manage multiple priorities while maintaining attention to detail and operational quality.
- Experience creating or maintaining operational documentation and standard operating procedures.
- Strong organizational skills with the ability to coordinate work across multiple teams.
- Comfortable collaborating with Operations, Technical Operations, Product, HQA, and Engineering teams.
Preferred qualifications
- Experience with Hawk-Eye, KinaTrax, or comparable sports tracking technologies.
- Leadership or supervisory experience in an operational environment.
- Experience supporting software deployments, system updates, or operational technology rollouts.
- Familiarity with servers, file systems, cloud processing, remote monitoring, or system health dashboards.
- Experience with incident management, technical support, or operational quality assurance.
- Experience identifying operational trends and driving continuous process improvements.
- Experience creating technical documentation or knowledge base content.
Skills
- Hawk-Eye
- KinaTrax