Data Center Network Operations Lead (Aiken, SC)

Trenton · 2+ years experience · Onsite · Posted Sep 28, 2026

At a glance

EOS IT Solutions is seeking a Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments.
This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support.

Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations.
Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
Perform advanced diagnostics using CLI tools to identify and resolve system and network issues.
Oversee physical hardware repair, including component-level replacements.
Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.

Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
Strong proficiency with CLI-based tools and environments.
Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
Familiarity with network protocols and tools.
Valid driver’s license and ability to travel between data center sites as needed.

Experience managing a technical support team in a multi-site environment.
Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
Experience with ticketing systems and asset management platforms.
Familiarity with scripting for automation is a plus.
Experience working in a 24/7 operational environment with on-call responsibilities.

Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
Meals, snacks, drinks, and desserts provided
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days
401(k) Retirement Plan with a $2,500 company match