Data Center Service Delivery Manager (Central/ Eastern Regions)

Indiana · Montgomery · New Albany · South Carolina · 5+ years experience · Onsite · Posted Sep 30, 2026

At a glance

The Service Delivery Manager provides leadership, operational oversight, and customer management for a regional portfolio of hyperscale data center managed services.
This role leads 3-5 Operations Managers and is accountable for 50-200+ employees across multiple campuses and data center facilities.
The position is responsible for service delivery, customer satisfaction, workforce planning, financial performance, operational excellence, and contractual compliance within a 24x7 mission-critical environment.

Lead operations across multiple data center campuses and regions.
Ensure safe, reliable, and efficient delivery of managed services.
Drive operational consistency, governance, and best practices.
Manage SLA performance, KPIs, customer commitments, and business objectives.
Support incident management, risk mitigation, business continuity, and operational readiness.
Lead customer growth initiatives, site expansions, and new service deployments.
Serve as the primary operational escalation point for customers.
Directly manage and develop Operations Managers.
Own regional operational and financial performance.
Ensure compliance with customer requirements, company policies, contractual obligations, and regulatory standards.

Bachelor's degree in Business, Engineering, IT, Operations, or related field (or equivalent experience).
10+ years of leadership experience in data centers, managed services, mission-critical operations, or technology environments.
5+ years leading multiple operational teams across geographically dispersed locations.
Experience managing organizations of 50-200+ employees.
Strong background in customer relationship management, service delivery, workforce planning, SLA management, and operational governance.
Proven financial management experience, including budgeting, forecasting, and resource planning.
Experience leading 24x7 operations and organizational transformation initiatives.

Hyperscale data center or managed services experience.
ITIL, Lean Six Sigma, PMP, or related certifications.
Experience conducting Executive and Quarterly Business Reviews.
Knowledge of network operations, infrastructure services, and data center lifecycle management.
Experience building KPI dashboards, governance models, and service management programs.