Defect Management Analyst

Montréal · Canada · 3+ years experience · Full-time · Hybrid · Posted Oct 14, 2026

At a glance

Since 2004, TTC Global has helped high-profile organizations improve the quality of the software they depend on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work covers test automation, performance engineering, AI-First Quality Engineering and quality transformation for complex enterprise estates.

You will analyze, qualify and track defects, and coordinate their resolution across the client's internal teams, vendors and partners.
You will be the central point that makes sure every defect has an owner and a timeline.

Analyze the anomalies signaled to verify their completeness, reproducibility and duplicates, and qualify severity and priority.
Assign each anomaly to the correct internal team, supplier or partner, and ensure tracking until closure.
Facilitate regular triage meetings with development, QA and business teams.
Monitor resolution deadlines and escalate blocking or critical issues.
Ensure the quality of anomaly data and produce reports on volumes, seniority and root causes.
Recommend process improvements based on observed trends.

At least 3 years of experience in quality assurance, including defect or incident management.
Experience coordinating across multiple teams and external vendors.
Solid understanding of the defect life cycle and classification by severity and priority.
Comfort with producing reports and dashboards.
Organized, diplomatic and comfortable driving issues forward.
Fluent French, orally and in writing, and professional English.
Reside in Québec and be able to travel to the client's head office in Montréal 1 to 2 days per week.
Have the right to work in Canada and be able to undergo background checks required by the client.

Presence at the client's head office in Montréal 1 to 2 days per week, remote work the other days