At a glance
- Workplace
- Remote
- Location
- Remote Ireland · Remote
About the role
- The Demo Architect builds and maintains the tools, applications, and infrastructure that support field team demos, workshops, trials, and internal test environments. This role bridges software engineering and infrastructure, collaborating with cross-functional teams to create practical, scalable solutions for technical selling.
Responsibilities
- Build and maintain tools, applications, and workflows that support demos, workshops, trials, and internal test environments.
- Expand the Demo Architect Portal to improve automation, self-service, and scalability for field teams and partners.
- Provision and support infrastructure that enables hands-on customer experiences across GitLab.com, demo instances, and internal environments.
- Collaborate with Solutions Architects, Account Executives, Customer Success, Marketing, Revenue Operations, UX, and Engineering to deliver technical solutions.
- Learn and document go-to-market workflows and automate time-consuming steps.
- Create technical workshop assets and enablement content for pre-sales and technical selling.
- Advise on sales opportunities requiring specialized technical demo support or custom solutions.
- Improve the presenter experience by reducing manual setup work and enhancing workflow repeatability.
- Support internal teams by maintaining the availability and utility of demo or test infrastructure.
- Troubleshoot urgent demo/workshop environment issues under pressure.
Requirements
- Experience building software, systems, or internal tools that support technical users or business teams.
- Ability to deliver production-grade software and automation with attention to reliability, maintainability, and documentation.
- Ability to work across application development and infrastructure, including provisioning and automation.
- Familiarity with monitoring/observability tools.
- Comfort communicating and collaborating with technical and non-technical stakeholders.
- Understanding of how to design for usability and repeatability in a sales-focused context.
- Ability to operate independently in a remote, asynchronous environment.
- Willingness to travel periodically for team offsites and planning sessions.
Benefits
- Benefits to support health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Workplace
- Remote role with hiring in countries around the world.
- Requires periodic travel for team offsites and in-person planning/whiteboarding sessions.
Skills
- Software Engineering
- Automation
- Monitoring
- Observability
- GitLab
