Deployment Strategist - Italy

Remote · 3+ years experience · Full-time · Remote · Posted Oct 19, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

As a Deployment Strategist, you work with a team of Forward Deployed Engineers, Go to Market professionals, Product Engineers, and other Strategists to deploy ElevenAgents against challenging customer problems.
Your mission is to synthesize disconnected streams of thought into a cohesive understanding of key problems, existing workflows, product needs, user motivations, and impact potential.

Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
Own flagship deals end-to-end from identifying the right use case to structuring commercial terms and driving them to close.
Embed yourself deeply inside strategic customers to act as a trusted partner, spend meaningful time onsite, and own delivery outcomes as part of their team.
Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
Guide customers on best practices for deploying products including agent design, agent orchestration, and production readiness.
Scope out potential applications in new industries and expand AI solutions across different sectors globally.
Present results of work and proposals for future work to audiences ranging from technical teams to C-suite executives.
Collaborate with Research teams to feed field insights back into ElevenLabs' platform and models to help shape the roadmap.
Build and deliver compelling demos of ElevenAgents and broader AI technology to new and existing customers.
Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

3+ years of experience working with customers in a technical capacity.
Experience in product development, delivery, and change management.
Commercial instinct including comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
Basic proficiency in Python and familiarity with API integration.
Excellent communication and problem-solving skills, including the ability to simplify complex technical concepts and structure clear logic.
A proven track record of taking ownership of complex, ambiguous projects and delivering results.
Adaptability to work across different customer environments, industries, and technical use cases.
Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks.
Ability to creatively map enterprise use cases and workflows to AI systems.
Fluency in English and Italian and a deep understanding of the regional and cultural nuances.