Developer Support Associate (New Grad)
Chicago · USD 79,000-79,000 / year · Hybrid · Posted Sep 14, 2026
At a glance
- Workplace
- Hybrid
- Location
- Chicago
- Salary
- USD 79,000-79,000 / year · Base salary
About the role
- The Developer Support Associate is an entry-level position within the global Support Team focused on providing operative support and maintenance for Customer Identity Cloud customers.
- This role serves as the primary point of contact for support issues, acting as the voice of the customer to ensure technical support and best practice guidance are delivered within SLAs.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution.
- Resolve technical and non-technical customer issues in a timely fashion and in line with Okta’s SLA.
- Build and maintain excellent relationships with clients to achieve high customer satisfaction.
- Work as part of an extended support team in a collaborative atmosphere.
- Collaborate with other departments to achieve customer satisfaction.
- Join a rotation for weekend shifts to ensure 24x7 service delivery.
Requirements
- Graduating between Summer 2025 and Fall 2026 with a Bachelor’s degree in Computer Science, Information Systems, or related technical disciplines.
- Reside in Chicago.
- Knowledge of software development fundamentals and common architectures.
- Knowledge of HTTP, encryption, and basic security concepts.
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
- Proficiency in at least one programming language, ideally JavaScript.
- Ability to quickly context-switch between multiple complex work streams.
- Ability to subdivide problems into basic components to pinpoint root causes.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- Equity
- Bonus
Workplace
- Role is based in Chicago.
- Hybrid schedule.
Skills
- JavaScript
- HTTP
- SSO
- MFA
- SaaS
