Developer Support Engineer

Tel Aviv/ Netanya · Netanya/Tel Aviv · 2+ years experience · Posted Oct 13, 2026

At a glance

JFrog is seeking a top-notch Developer Support Engineer to serve as a technical focal point and partner for customers.
This role involves troubleshooting complex CI/CD scenarios, investigating issues, and providing innovative solutions.

Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, and Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintain and improve a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Availability to work flexible hours and weekends when needed

B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
Deep experience in Linux (Systems Administration, Bash scripting, file systems)
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English
Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
Graduate of an advanced DevOps certification program

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