Digital Account Manager

Melbourne · Ogilvy Melbourne · 4+ years experience · Posted Sep 28, 2026

At a glance

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy more than 75 years ago. It builds on that rich legacy through Borderless Creativity—innovating at the intersection of intelligence, imagination and influence, with experts across advertising, sports & entertainment, PR & social, consulting, and health collaborating seamlessly across more than 120 offices spanning 90 countries. Ogilvy was named Network of the Year at the 2026 Cannes Lions International Festival of Creativity and ranks as the #1 global agency network for creative excellence and effectiveness by WARC for the fourth consecutive year, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

The Digital Account Manager will help clients connect with customers through innovative digital campaign solutions, focusing on customer loyalty and acquisition.
This role involves end-to-end email campaign management and day-to-day administration of client accounts for major Australian retail brands.
The position requires a strategic mindset to offer recommendations and manage the financial and contractual health of assigned accounts.

Manage multiple key client accounts and own all aspects of account services.
Own financial and contractual tasks including scoping, SOWs, MSAs, change requests, invoicing, and burndown reports.
Nurture client relationships through frequent contact, in-person meetings, and social gatherings.
Project manage small to medium projects and retainers, including timelines, resourcing, and agile ceremonies.
Serve as the escalation point of contact to solve problems efficiently.
Conduct workshops and discovery sessions to capture business and functional requirements.
Manage account resourcing to ensure efficiency.
Maintain knowledge of Ogilvy One’s service offerings to proactively identify new opportunities.
Build relationships with platform partners to share knowledge.
Lead end-to-end execution of marketing campaigns, specifically email marketing, from creative development to reporting.

4+ years of experience in digital marketing and martech.
Demonstrated experience with strong stakeholder management.
Solid understanding of marketing technology and digital marketing.
Experience overseeing and managing campaigns end to end.
Familiarity with digital campaigns, including email campaigns and lifecycle communications.
Ability to present campaign findings to stakeholders.
Strong ability to triage and work with internal and external stakeholders.
Strong organization and project management skills.
Excellent written and verbal communication skills with attention to detail.
Ability to simplify complex technical strategies for non-technical stakeholders.