At a glance
- Workplace
- Hybrid
- Location
- Hybrid · Kuala Lumpur, Malaysia
About Cloudflare
- At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Available Location: Kuala Lumpur, Malaysia
About the role
- The Digital Customer Engineer acts as a trusted technical advisor and primary architect for enterprise clients throughout their entire lifecycle.
- This quota-carrying role bridges technical strategy and business value, guiding customers from pre-sales validation through onboarding and expansion.
- The position leverages AI-augmented workflows to automate administrative tasks, allowing for a focus on high-value architectural design.
Responsibilities
- Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures.
- Define success criteria and technical evaluation plans for Proof of Concepts (PoCs).
- Deliver tailored technical presentations, architectural diagrams, and demonstrations.
- Provide oversight for technical onboarding and implementation, serving as the primary executive and engineering contact.
- Design structured migration and onboarding blueprints for customer environments.
- Carry a variable quota tied to new business acquisition and ongoing account growth.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Leverage AI agents and LLMs to automate routine tasks like RFP responses and telemetry monitoring.
- Design and document technical resources, SOPs, and architectural best practices for internal and external use.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or Sales Engineering.
- Ability to white-board, design, and articulate complex enterprise network and security architectures.
- Excellent communication skills with the ability to translate technical concepts into business outcomes.
- Proven track record of operating in a quota-carrying or revenue-aligned environment.
- Exceptional presentation and stakeholder management skills.
- Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Preferred qualifications
- Track record of creating and delivering technical enablement such as workshops or documentation.
- Experience with LLM orchestration, RAG architectures, and model-access controls.
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
- Background in hyperscalers, digital natives, distributed systems, or startups.
Workplace
- Hybrid role based in Kuala Lumpur, Malaysia.
- May require travel up to 20–50% for customer meetings, conferences, and team collaboration.
Skills
- DNS
- CDN
- Zero Trust
- Network Security
- WAF
- Python
- JavaScript
- Bash
- Lua
- Go
- GraphQL
- Terraform
Show all 14 skills
- Pulumi
- LLMs
