Digital Customer Success Manager
Bengaluru · Gurugram · 3+ years experience · Full-time · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bengaluru · Gurugram
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- The Digital Customer Success Manager manages and evolves customer experiences through digital and agentic programs.
- This role focuses on high-volume, low-to-mid-tier accounts, leveraging data, automation, and AI to drive retention and value at scale.
- The position acts as a human-in-the-loop escalation point, blending strategic insight with digital-first engagement models.
Responsibilities
- Serve as the regional domain expert and human-in-the-loop escalation point for digital customer success strategies.
- Lead customer engagement and retention through 1:many workshops, webinars, and targeted digital touchpoints.
- Partner with sales and account teams to co-design digital-first programs and mitigate churn.
- Analyze regional customer trends to unlock value and optimize outcomes at scale.
- Utilize AI tools to build dashboards, conduct research, and manage programs independently.
- Report regional insights and identify enablement opportunities to improve customer onboarding.
- Drive the regional 1:many strategy for the long-tail customer segment.
Requirements
- 3+ years of experience in Customer Success or a similar role.
- Familiarity with scaled or digital engagement models across onboarding and consumption phases.
- Hands-on experience with AI tools for building dashboards, automating research, or managing programs.
- Proven ability to work cross-functionally with sales teams.
- Strong analytical skills to extract actionable insights from data.
- Ability to work independently in a fast-moving, entrepreneurial environment.
- Based in Gurugram or Bengaluru for a hybrid working model.
Benefits
- Employee affinity groups
- Fertility assistance
- Parental leave policy
Workplace
- Hybrid working model.
- Candidates must be based in Gurugram or Bengaluru.
Skills
- AI Tools
- Automation Tools
