At a glance
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 99,800-138,000 · Base salary
About Upstart
- At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
- As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
- We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.
- If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
- The Team:
- Upstart’s Partner Implementation & Enablement team is responsible for bringing new bank and credit union partners onto our platform and keeping existing partners equipped to run their lending programs. We own the operational core of the partner relationship: the diligence materials partners use to evaluate us, the change management process that tells them when our policies and models change, and the systems that deliver both. How quickly a partner can launch, and how much confidence they have in us once they have launched, is decided by this team’s work.
About the role
- As the Diligence Program Lead at Upstart, you will own the diligence and change management programs our lending partners depend on.
- You will answer due diligence questionnaires, maintain document libraries and access controls, and run recurring processes for policy, procedure, and model change notifications.
- You will collaborate across Compliance, Lending Partnerships, Account Management, and Product to scale manual processes as the partner base grows.
Responsibilities
- Own the lending partner change management program end to end by assembling releases, notifying partners of updates, and keeping supporting libraries current.
- Respond to lending partner due diligence questionnaires and information requests by working with Compliance, Legal, and Model Risk Management.
- Maintain the partner-facing document repository and its access controls according to product mix and relationship stage.
- Run the recurring corrective action reporting cycle by validating source data, distributing partner reports, and confirming delivery.
- Work with Product to move manual diligence and change management workflows onto supported tooling and document each process.
- Identify gaps in policy ownership and documentation approval status and raise them with Compliance and Lending Partnerships.
Requirements
- Bachelor's degree or equivalent practical experience
- 5 years of experience in financial services compliance, risk, audit, or third-party due diligence
- 2 years of experience responding to due diligence questionnaires, regulatory examinations, or audit requests from banks, credit unions, or other regulated institutions
- Experience owning a recurring operational or reporting process end to end, including its documentation
- Experience administering a document management system, virtual data room, or other controlled-access content repository
Preferred qualifications
- Knowledge of consumer lending products and the policies that govern them, including personal loans, auto, and home equity
- Knowledge of model risk management practices and how model documentation is shared with third parties
- Knowledge of third-party risk management expectations at banks and credit unions
- Skilled in using generative AI tools to draft, verify, and maintain large volumes of written documentation
- Ability to build process automation in spreadsheet or workflow tools and hand it off to others to run
- Ability to influence across compliance, legal, product, and commercial teams without direct authority
Benefits
- Base pay, bonus opportunities, and annual equity grants that vest quarterly
- 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed up to $15,000 annually
- Employee Stock Purchase Plan with discounted stock purchase options for eligible US employees
- Comprehensive health coverage including medical, dental, vision, and wellness resources
- Health Savings Account contributions from Upstart for eligible plans
- Life insurance and disability coverage
- Paid time off, sick leave, and company holidays
- Paid family and parental leave
- Employee Assistance Program offering mental health support
- Annual wellness allowance and annual productivity allowance
Workplace
- Digital-first company with remote work options across the US
- Optional office locations include Columbus, Austin, the Bay Area, and New York City
